Nowadays, companies are looking for innovative ways to improve customer service and increase their sales. One method that is becoming more heavily utilized by companies is chatbots. In sales, they are basically virtual customer service representatives that are available 24/7 to help move customers through every part of the sales funnel. If chatbot is unfamiliar with a query, they will forward the customer to a representative that knows the answer. If no human representatives are available, a representative will answer as soon as possible. A chatbot might use someone’s purchase or web browsing history to identify products similar to the ones they showed interest in before but might not be aware of now. A chatbot can also help strike curiosity in additional products and services outside of what the customer originally had interest in. Here is what a chatbot conversation might look like
