A client wants to speak to his accountant on the phone

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— Hello? Yes, I'm trying to reach John McKay.
— I'm sorry. Mr. McKay no longer works here. Is there someone else who can help you?
— I don't know. Mr. McKay filed my tax return last year, and I need to ask him a couple of questions about it.
— OK. Lloyd Simpson has taken over John's clients. I'll transfer you, but Mr. Simpson's direct line is 4351, in case we get disconnected.

Q1

What problem does the woman have?

a

She did not file her tax return.

b

She dialed the wrong number.

c

She cannot reach John McKay.

d

She was disconnected from Lloyd Simpson.

Q2

What does the man suggest?