A customer wants to cancel her newspaper subscription

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— Hello? I'd like to cancel my subscription to the paper, please.
— I'm sorry to hear that. May I ask why you are cancelling?
— It's the economy mostly. I enjoy reading it, but times are tight, and we can't afford it anymore.
— I understand. How about if I gave you a 20-percent discount?

Q1

What does the woman want to do?

a

Cancel a prescription

b

Buy a magazine

c

Complain about service

d

Stop newspaper delivery

Q2

What type of problem does the woman have?