Clarifying information on an invoice

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— Michael, I can't accept this invoice from the Office Place store. Didn't you see the memo last week? We are using Office Essentials now instead of Office Place.
— Really? No, I didn't see the memo. I was in Miami, and when I got back on Monday I was swamped with work. It must be on my desk somewhere.
— OK. Is it too late to cancel the order with Office Place? If so, great. If not, I'll explain the situation to accounting.
— Thanks, Darlene. I'll check it out.

Q1

What problem does the man have?

a

He misread a memo.

b

He spent too much money.

c

He ordered from the wrong store.

d

He did not submit an invoice.

Q2

What was the purpose of the memo?