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Cleaning service customer calls company to make a complaint.

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TOEIC Listening Comprehension Exercises Part 3 (MP3 + PDF) is waiting for you!

Listen to audio recording and answer the questions.

— Hello, Mighty Maids. Theresa Blanding speaking.
— Yes Ms. Blanding, My name is Tony Dodd, I have a complaint about your service. I used Mighty Maids yesterday, and the woman who cleaned my home -- Nora, is her name -- did not do a very good job. I asked her to scrub the bathroom floors, but when she finished, they looked no cleaner than before she started. I also asked her to clean the oven and do some laundry. She did neither. I'm very disappointed, and I'd like my money back.
— I'm terribly sorry to hear that, Mr. Dodd. Believe me, this is not typical of Mighty Maids service. Unfortunately, I cannot refund your money. However, what I can do is send a different person out tomorrow, who will clean your house this time free of charge. We'd like another chance to prove that yesterday was an aberration. Would that be OK?
— Yes, I suppose. But if the cleaner is not good tomorrow, I will not use your service again, and I'll tell everyone I know to avoid Mighty Maids.

1

What is the relationship between the speakers?

2

What is the man's problem?

3

What does the woman offer?

 

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TOEIC Listening Comprehension Exercises Part 3 (MP3 + PDF) is waiting for you!