Get the correct order

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M: Excuse me, but I think there's been some kind of mix up. I ordered three cases of photo paper and three of regular. You've given me six cases of photo paper. See, here's my order form.
W: Oops, I'm sorry about that. Let's see…you're Jeffrey B. Johnson, correct?
M: No, I'm Jeffrey M. Johnson.
W: Aha! There's the problem. If you'll wait just a moment, Mr. Johnson, I'll have someone take this order back and find yours. Sorry about that.

Q1

What is the man's complaint?

a

He received the wrong merchandise.

b

His name was spelled incorrectly.

c

He was charged too much money.

d

He did not receive a sales receipt.

Q2

What mistake did the woman make?