Helping a colleague

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— Hey Nick, this is Patricia. Can you do something for me, please?
— Sure Patricia. What do you need?
— I can't get a hold of Kevin. His line's been busy for the last 10 minutes, and I've got to go. Could you please call him and tell him I won't be able to have lunch with him today. I have to meet with a client who just came into town.
— OK, no problem. Do you want me to reschedule for tomorrow?

Q1

Why is Patricia calling Nick?

a

To ask for a favor

b

To schedule an appointment

c

To offer to buy him lunch

d

To apologize for a mistake

Q2

Why can't Patricia reach Kevin?