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To: jpowers@adamsinc.com
From: jsmcgraw@compupros.com
Subject: Invoice no. 774
Dear Ms. Powers,
I trust by now that you have received the invoice we sent (# 774) for the services we provided earlier this month for Adams Inc. If you have not received it yet, you will shortly.
I'd like to call your attention to a mistake in the invoice. Per our contract, we had agreed to waive our usual installation fee because you placed a bulk order. However, I note that in the totals at the bottom, we have billed you for a $300 install fee.
Rest assured we're not trying to pull a fast one on you. We're training a new person in accounting, and she neglected to delete that line item from the bottom of our standardized invoice forms.
So please disregard invoice # 774. We will send an accurate one to you today, without the installation fee charge. Sorry for the inconvenience, and we look forward to working with you again in the future.
If you have any questions, don't hesitate to call or e-mail.
Best,
Jason McGraw
President, CompuPros