Reordering stationery

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— Hello? Could I speak to Mr. Redfern please?
— Mr. Redfern is away from the office. Could I help you with anything?
— Maybe. My name is Lisa Lang with OfficePro. You see, we ordered two crates of copy paper and a crate of printer ink last week, and I wanted to add another crate of paper and two more cases of ink.
— OK, let me transfer you to Peggy Burnstead, Mr. Redfern's associate. She'll be able to help you.

Q1

What does the woman want to do?

a

Cancel a sale.

b

Make an appointment.

c

Change an order.

d

Shop for supplies.

Q2

What position does Mr. Redfern hold?