Two co-workers are discussing a flight

— Hey, you made it! How was your flight?
— It was awful! We sat on the tarmac for three hours while they looked for a different pilot. It turned out that ours had exceeded the maximum flying hours allowed for one shift.
— Wow! Didn't they know that before letting passengers board the plane?
— Apparently not. The woman sitting next to me said she was going to call the airline and
tell them how dissatisfied she was.