Business Letter Basics

Please choose the most appropriate answer for each sentence.
  • 1

    The first goal in writing a business letter is to get the recipient's ......

  • 2

    One fundamental ..... of effective writing is to put the key information at the beginning.

  • 3

    Avoid ..... down the beginning of the letter with abundant information of which the reader is already aware, however.

  • 4

    Effective writing is ..... reading that makes the recipient want to read further.

  • 5

    In writing commercial correspondence, it is important to employ a friendly yet efficient ......

  • 6

    Try to aim for a ..... style, but without employing bad grammar, slang, or otherwise questionable English.

  • 7

    Be merciless in eliminating the ..... that most people put into letters: it wastes the recipient's time and tries his or her patience.

  • 8

    A good business letter is simple and straightforward without being simplistic or ......

  • 9

    The conclusion or ending paragraph should bring the communication to a polite and ..... close.

  • 10

    Unfortunately, the ending paragraphs in much commercial correspondence employ wordy and overused phrases that detract from the letter's ......

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