Business Systems Contingency Policy

Please choose the most appropriate answer for each sentence.
  • 1

    All departments should develop and maintain procedures that will ensure an appropriate level of customer service in the ..... of unexpected business systems failure.

  • 2

    Traditionally, disaster recovery planning focused on the physical aspects of computer-based systems, particularly the CPU and closely coupled ....., e.g. disc banks.

  • 3

    Although this approach remains valid, the ..... of disaster recovery has considerably widened in recent years.

  • 4

    This change of emphasis has resulted in the need for a pragmatic service level delivery rather than plans, ..... documented and often untested.

  • 5

    Departments are now so reliant upon computer-based systems for normal daily operations that small systems failures can cause ..... level of disruption to customers and staff.

  • 6

    A balance must be ..... between a 'business as usual' approach, with its associated high cost, and recourse to a 'survival' mode of operation with the objective of 'business as usual' within a reasonable period.

  • 7

    Due to the wide variety of business applications across departments, it is not possible to provide ..... guidelines for the management of unexpected failure and disruption of computer-based business systems; there are, however, some general guidelines that are globally applicable.

  • 8

    All ..... plans must be tested; critical components of the plan should be tested once a year, and test plans must ensure that the testing itself does not cause a 'disaster'.

  • 9

    Plan for key personnel not to be present at the test - this aspect is often overlooked, with all key personnel ..... days beforehand for the test.

  • 10

    ..... the 'walk-through' method for testing the plan prior to putting it into operation; do not declare the testing completed until the whole production system has been re-instated.

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