Letter of Complaint (2)

I had the washing machine fitted by a ..... plumber but he was unable to make the thing work.

..... one of the components was faulty and he recommended that I got back to you so that a replacement could be fitted.

When I telephoned your store and explained the ..... to your receptionist,

I was ..... with the comment, 'Oh not you again'

which I found most ..... especially since throughout the protracted period of waiting for the machine

I remained calm although I believe I have every reason for ..... up a fuss.

I eventually got put ..... to the technical department

who were most ..... hand

and told me there was ..... that could be done immediately

since there were a number of people ..... sick.