Letter of Complaint (2)

Please choose the most appropriate answer for each sentence.
  • 1
    I had the washing machine fitted by a ..... plumber but he was unable to make the thing work.
  • 2
    ..... one of the components was faulty and he recommended that I got back to you so that a replacement could be fitted.
  • 3
    When I telephoned your store and explained the ..... to your receptionist,
  • 4
    I was ..... with the comment, 'Oh not you again'
  • 5
    which I found most ..... especially since throughout the protracted period of waiting for the machine
  • 6
    I remained calm although I believe I have every reason for ..... up a fuss.
  • 7
    I eventually got put ..... to the technical department
  • 8
    who were most ..... hand
  • 9
    and told me there was ..... that could be done immediately
  • 10
    since there were a number of people ..... sick.

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