Letter of Complaint (3)

We now move on to late March when I imagine that the sick employees were fully .....

and one of your technical staff came out to see me with the intention of replacing the ..... part.

Unfortunately he had ..... the wrong part with him

and was very ..... as to when he would be able to find the right part and get it back to me.

Another visit took ..... in late April but the engineer, although he had got the right part with him, was unable to make the washing machine work.

It was at this stage that I was seriously considering getting ..... of the machine

and asking for a .....

When I ..... this matter with one of your staff

I was informed that this was out of the .....

and they would send someone in the '..... future'.