Cancelling a stolen credit card

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— King Card customer service. How can I help you today?
— Yes, my purse has been stolen. I need to cancel my credit card and get a new one.
— I'm sorry to hear that. Hold on a second... OK, now, what is the name on the credit card? And what is the account number?
— It's Diana Shidler, S-H-I-D-L-E-R.

Q1

What problem does the woman have?

a

She lost her credit card.

b

She is a victim of theft.

c

She misplaced her purse.

d

She has run out of money.

Q2

What does the woman want to do?