1 While it may seem that Tom makes all the important decisions, the person actually ___ the shots is the branch manager. handling calling controlling directing
2 The product launch generated about 30,000 dollars in ___ this month. revenue stream sells liabilities
3 The client and I agreed to touch ____ again next week by phone to confirm any changes to our services. contact knowledge base information
6 Regarding the meeting next week, I will have to ___ my schedule to make sure I have enough time. check observe delete block
7 Before releasing the product, we came up with a ___ figure for how many units to produce. underestimated ballpark expectant diamond
8 The alarm ___ off because someone tried to steal merchandise from the shelves. sounded tripped went rang
9 There was a sophisticated ____ in place for appropriate market research before the development of new products actually take place. dialogue conversation system action
11 We have to fill in the lack of ____ regarding the clients’ needs. output impact responsibility information
12 The stakeholders demanded that the procedures ____ updated to reflect the current situation. is are be were
14 In certain cultures, managers usually accept ____ for the mistakes of their staff. responsibility risk impact consequences
15 The company has been making steady ____ with the development of the new product. effort progress improvement change
16 The data strongly _____ that customers are unhappy about certain aspects of the service. believes infers suggests states
17 He ____ himself in an embarrassing position during the presentation due to his lack of preparation. went watched discovered found
18 Perhaps a meeting is in ____ to keep everyone updated on the current situation. place progress pipeline order
19 Please contact us in a week or so to confirm that the changes have been ____. applied set impacted mended
20 The new director hopes everyone from the office can ____ in when talking about new ideas and services. throw pitch set contribute
